Exam Name: Pega Certified System Architect (PCSA) 86V1
Certification Provider: Pegasystems
Corresponding Certification: Pega CSA
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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Application Development | 12% | - Manage rulesets, classes, and inheritance - Scope projects and use estimation tools - Debug application errors and rule resolution - Configure unit testing and best practices |
| Topic 2: Security | 7% | - Assign roles and access groups - Track changes and audit data access - Define authentication and authorization policies |
| Topic 3: Data Modeling & Integration | 18% | - Manage data pages and sourced data - Save and synchronize data with systems of record - Create properties, data types, and data transforms - Configure validation rules and calculated values |
| Topic 4: Mobility | 5% | - Use Pega Mobile Preview - Configure mobile channels - Optimize UI for mobile devices |
| Topic 5: Case Management | 28% | - Design case lifecycle, stages, and statuses - Configure service levels, goals, deadlines, and urgency - Route assignments to users, work groups, and queues - Configure approvals, email notifications, and optional actions - Manage child cases, pause/resume, and skip stages |
| Topic 6: User Experience | 16% | - Localize content and enable accessibility - Set up repeating dynamic layouts - Customize portals, dashboards, and views - Configure controls, visibility, and layouts |
| Topic 7: Reporting | 7% | - Apply filters, columns, and sorting - Create and modify reports - Understand Insights and reporting benefits |
Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
- A. Review
- B. Verification C Repair
- C. Submission
Correct Answer: C 🗳️
A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?
- A. Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
- B. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
- C. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
- D. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
Correct Answer: D 🗳️
A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base .
What approach maximizes reuse and maintainability?
- A. Place the updated rules into a new ruleset and include the new ruleset in a new application.
- B. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.
- C. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.
- D. Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.
Correct Answer: B 🗳️
DRAG DROP
Select each task on the left and drag it to the corresponding Application Development Studio on the right, where the task can be completed.
Correct Answer:
You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?
- A. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
- B. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
- C. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
- D. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
Correct Answer: D 🗳️
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