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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Information security management
B) Service level management
C) Continual improvement
D) Monitoring and event management

2. Why does the ITIL Continual Improvement Model begin by defining the vision?

A) To ensure improvement efforts are aligned with the organization's objectives
B) To identify improvement actions and assign responsibilities
C) To confirm whether previous improvement initiatives were successful
D) To document current performance metrics before changes are made

3. How do 'utility' and 'warranty' together support value co-creation?

A) Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
B) Utility and warranty apply only to products, not services
C) Utility ensures the service is fit for purpose, while warranty ensures it is fit for use
D) Utility focuses on cost control, while warranty focuses on risk avoidance

4. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Collaborative relationship
B) Basic relationship
C) Cooperative relationship
D) Partner relationship

5. An IT support engineer assisting a user in configuring their laptop is an example of which concept?

A) Access to resources
B) Service actions
C) Transfer of goods
D) Sustainability

Solutions: