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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A) Journey map
B) Empathy map
C) Service blueprint

2. The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?

A) To validate technical limitations
B) To provide design feedback
C) To research new features

3. A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration What is a key objective the team should focus on?

A) Create a single enterprise-wide digital governance model.
B) Unify all organizational tech stacks under one platform
C) Have the final say in all intra-departmental decisions.

4. The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?

A) Test the statement with end users.
B) Use rapid ideation with project team
C) Launch an online survey

5. Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.
What should a strategy designer do to alleviate the stakeholders' concerns?

A) Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.
B) Prototype an aspect of the vision that in interact with the current product and share insights
C) Share associated Objectives & Key with stakeholders to put the vision in a business context.

Solutions: