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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Order and order item details
B) Commercial and technical product configurations
C) Assets and inventory item records
D) Quote and quote line items records
E) Fulfillment request and fulfillment request line records

2. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) Migrating millions of records may reduce query performance due to large data volumes
B) Migrating millions of records will cause Order Management to fail during processing due to large volume
C) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D) Migrating Assets instead of orders would provide more business Value.
E) This would require migrating all products sold within last 5 years, including those that are no longer sold.

3. An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A) Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
B) Accommodate the feature since otherwise business representative will not accept the iteration results.
C) Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
D) Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

4. Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
B) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
C) Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
D) Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute

5. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Leverage the EPC functionality to track the product related configuration.
B) Create salesforce report on EPC project object to track the product time to market.
C) Create a Product Time to market app from template in CRM analytics to track the product time to market
D) Create a salesforce Report on the Product object to track the product time to market

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