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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A) Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
B) The correct number of AAEP and POM licenses for features required.
C) A remote database.
D) A separate application server is required to run POM applications.
E) H.323 or SIP ports configured and in service.

2. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A) Avaya Aura Session Manager
B) Avaya Aura Communication Manager
C) Intelligent Customer Routing
D) Avaya Aura Experience Portal

3. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A) Verify that the WebLM license is not expired arid verify if you have configured the required number
B) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
C) Verify that the Short Message Service (SMS) server is not down.
D) Verify that the Media Processing Platform (MPP) is operational
E) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)

4. Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A) Maintenance
B) Operations
C) Administration
D) Web Services
E) ICR Administrator

5. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A) Call completed in SSA
B) Call failed
C) Call routed
D) Call transferred
E) Call completed

Solutions: