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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. Where can password rules and complexities be set for Users?

A) From the Manager application go to Advanced > Security Settings and open General Settings
B) From the Web Manager, go to Call Management > Security.
C) From the User Portal go to settings and change the security settings
D) From the Manager application open your system configuration and select a user in the Users section and open the Security tab

2. You are trying to assign a user as a Power User in the User Form of Manager, but the option is not available in the profile drop-down menu.
What is the most likely reason for this?

A) The IP Office system is running an incompatible software version.
B) The user does not have the necessary User Right assigned to them.
C) The user's extension has not been configured correctly.
D) The feature has not been enabled in the IP Office system's licensing.

3. A customer wants to hear a secondary dial-tone when making outgoing calls.
Where is this function enabled?

A) Short Code
B) User Telephony
C) ARS table
D) System Telephony

4. If a company's internal DNS is down, how can a SIP Remote Worker client register with the IP Office using a Wi-Fi connection?

A) DHCP can redirect the registration to a backup DNS.
B) The client can use FQDN and port forwarding router to access the Internet DNS.
C) The client can use the Internet router/firewall to proxy the IP Office IP address.
D) The client can only use the cellular network to register with the IP Office.

5. In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning.
Which of the following is the reason for the user's inability to use these features?

A) The new codecs are not supported by the system.
B) The IP Office is configured with the Essential Edition only.
C) The user's profile has not been correctly configured.
D) The user is not set up as an agent in the system.

Solutions: