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Apple Macintosh Service Sample Questions:

1. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays present a fire hazard.
B) CRT displays can implode if mishandled.
C) CRT displays present a radiation hazard.
D) CRT displays contain hazardous materials.
E) CRT displays contain toxic gases.

2. What is the proper way to calibrate the main battery in a MacBook?

A) Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the
MacBook on battery until it goes to sleep. Charge it fully again.
B) Charge the battery while running the Battery Calibration Utility.
C) Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter.
D) The battery is calibrated out of the box; no further steps are needed.
E) Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.

3. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) What version of AppleWorks are you using?
B) Can you open any files?
C) Can you open other AppleWorks files?
D) Is your Mac connected to a network?

4. You are about to begin disassembly of an iMac (24-inch Mid 2007) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO

A) Service stand
B) Suction cups
C) Multimeter
D) Anti-static, lint-free gloves
E) Torx T-15 driver with 5 inch shaft

5. Which of the following is NOT a good step to take when working onsite on a computer?

A) Place parts on the floor.
B) Use a grounded ESD mat.
C) Check the polarity of the grounded power outlet.
D) Wear a grounded ESD wrist strap.

Solutions: