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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What is a problem?

A) An unplanned reduction in the quality of a service
B) A cause or potential cause of one or more incidents
C) Any change of state that has significance for the management of a configuration item
D) An addition or modification that could have an effect on services

2. Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

A) Service level management
B) IT asset management
C) Incident management
D) Monitoring and event management

3. Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

A) Retire, Test, Operate, Deploy, Ideation, Develop, Design
B) Ideation, Test, Develop, Deploy, Design, Operate, Retire
C) Ideation, Design, Develop, Deploy, Test, Operate, Retire
D) None of the above

4. What is the purpose of the 'relationship management' practice?

A) To support the agreed quality of a service handling all agreed, userinitiated service requests
B) To establish and nurture the links between the organization and its stakeholders
C) To align the organization's practices and services with changing business needs
D) To set clear business-based targets for service performance

5. Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

A) Change enablement
B) Service request management
C) Incident management
D) Continual improvement

Solutions: