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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. HP is committed to the Return of Hazardous Substance (RoHS) environment standard. Which statement best defines this standard?

A) RoHS defines the policy for the disposal of obsolete equipment.
B) RoHS regulates the supply and return of notebook batteries.
C) RoHS regulates the supply and return of parts containing restrictive materials.
D) RoHS defines the process for a compliant processor upgrade.

2. What does AMT technology enable you to do? (Select two.)

A) use WakeOn Wireless LAN to power up a remote computer
B) manage a computer without network connectivity
C) manage a computer even if the operating system is not running
D) manage a computer even if it is powered off
E) create and manage virtual machines

3. Which operating system is supported by HP on HP desktop PCs?

A) Ubuntu Linux
B) Windows Server 2008
C) Windows 2000
D) WindowsVista

4. Where can you confirm an HP spare part number?

A) IT Resource Center
B) HPPartSurfer
C) HP Instant Reference Guide
D) HP Technology Center

5. One out of ten identically configured computers at a customer's site is exhibiting random lockups. What is the first component you should swap with another working unit to determine whether this is a software or hardware problem?

A) hard drive
B) memory
C) processor
D) system board

Solutions: