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IBM System x Server Family Technical Support V1 Sample Questions:

1. A retail customer has just installed an IBM option into their server, but the option is not working properly. Which of the following should be checked first to determine if the device is supported in the server?

A) IBM x86 Server Reference (xREF)
B) Hardware Compatibility List (HCL)
C) IBM ServerProven site
D) Configuration and Options Guide

2. A customer purchases a virtual media key on an installed x3650 M4. The customer asks where to install the key. Which document provides this information?

A) Problem Determination and Service Guide
B) xREF
C) COG
D) ServerGuide Hardware Reference

3. After submitting a configuration that meets the customer's requirements, a TDA is suggested.
The customer is not familiar with the TDA process and asks why this should be done. Which of the
following is a benefit of a TDA?

A) A TDA is required only for IBM direct-sourced business opportunities
B) A TDA brings an IBM technician onsite to properly inspect installed hardware and related software
C) A TDA will guarantee that the hardware will work in the customer's environment at the volumes projected
D) A TDA will ensure the solutions and configurations are complete and technically accurate

4. A customer that is looking to implement a new x3850 X5 server in their environment, wants it to connect to their existing EMC CLARiiON CX700. Where should the specialist look to verify that this is a supported solution?

A) SSCT
B) TechLine
C) ServerProven web page
D) Alinean

5. A client wants to purchase a PureFlex with two Flex Chassis. Which of the following conversations should you have with your client from a logistical perspective before you settle on this configuration?

A) Who is their preferred local carrier to ensure that carrier delivers the equipment.
B) Are they capable of receiving and moving to their datacenter the 42U populated rack that will be shipped.
C) Do they want to purchase and use an FSM as that will be shipped separately and will be installed on site.
D) Do they want the equipment racked and cabled at the IBM factory before it is shipped to them.

Solutions: