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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three statements are true about headers of custom process models?

A) They contain all possible events with the objects.
B) The header section is always commented.
C) They contain the version number of the PHP script.
D) They contain standard objects only.
E) The header section needs to be uncommented during testing.
F) The/QDntain the version number of the Connect Common Object Model.
G) They list only the events that are supported by the code implementation.

2. Which three statements are true about add-ins?

A) They can be added to the Custom Portal area of Oracle Service Cloud.
B) They are the visual areas of Oracle Service Cloud Agent Desktop.
C) They always run locally to access local data.
D) They can be designed to create visual components and not perform any integrations.
E) They always run locally on the machines on which the desktop application runs.
F) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

3. Which three events are available with the JavaScript API?

A) enclose ()
B) aftersave()
C) onbeforesave ()
D) onsaveclose ()
E) ondataupdated()
F) onrefresh()

4. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter zero as the initial value for both fields.
B) Use the default values.
C) Leave both the chat and email fields limit as blank.
D) Enter the value "Unlimited" in the chat and email fields.

5. Which three features can be configured in advanced routing?

A) Queue segregation
B) Queue overflow
C) Skill time
D) Queue limit
E) Queue prioritization
F) Skill relaxation

Solutions: