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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

A) Review
B) Verification C Repair
C) Submission

2. A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?

A) Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
B) Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
C) Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
D) Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

3. A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base .
What approach maximizes reuse and maintainability?

A) Place the updated rules into a new ruleset and include the new ruleset in a new application.
B) Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.
C) Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.
D) Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.

4. DRAG DROP
Select each task on the left and drag it to the corresponding Application Development Studio on the right, where the task can be completed.

5. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

A) Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
B) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
C) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
D) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Solutions: