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Pegasystems Pega Certified Senior System Architect (PCSSA) 85V1 Sample Questions:

1. Offline support requires which two configurations? (Choose two.)

A) An authorization activity to manage offline permissions.
B) Appropriate case types configured for offline processing.
C) A set of privileges to run sections in an offline environment.
D) Access groups set up to allow offline access to users.

2. Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?

A) Use a ToWorkbasket router and Pega's Get Next Work functionality
B) Use a ToWorkGroup router and Pega's Get Next Work functionality
C) Use a ToWorklist router and Pega's Get Next Work functionality
D) Use a ToLeveledGroup router and Pega's Get Next Work functionality

3. A job recruiter screens candidates to assess their qualifications. The recruiter determines whether the candidate matches the targeted position, matches a different position in the company, or does not match any position. A decision table, based on the recruiter's feedback, automatically advances the case through a corresponding connector named Selected Position, Targeted Position, and Reject. How do you configure the condition column(s)?

A) Create separate columns for Matches Position, Matches Another Position, and Does Not Match Any Position.
B) Create one column for feedback, with three rows for the three possible decisions.
C) Create separate columns for Selected Position, Targeted Position, and Reject.
D) Create a single column for Position.

4. What does the orange triangle in this screen indicate?

A) The service returned an error
B) The service could not be reached
C) The data page source system is simulated
D) The data page's connector is not properly configured

5. You want to evaluate cases as potential duplicates when the existing cases and the current case have the same create operator. How would you ensure that only cases with the same create operator are evaluated?

A) Add a must match condition using the create operator value and apply a weight of 100.
B) Add a weighted condition using the create operator value in both condition fields, an equals operation, and weight of 0.
C) Add a weighted condition using the create operator value, an equals operator, and a weight of 100.
D) Add a must match condition where the create operator in an existing case is the same as in the current case

Solutions: