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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Service Request Management
B) Communication for Customer Care
C) Service and Repair
D) Business Performance Management

2. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Define business roles
B) Define the organizational structure
C) Execute data migration
D) Set up scoping

3. What can you use to hide a single value of multiple value field?

A) Access rights
B) Personalization
C) Code lists restrictions
D) Key user tool (KUT)

4. When a user creates service tickets, what product type is supported for determining the warranty?

A) List product
B) Registered product
C) Entitlement product
D) Individual product

5. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Code list restriction
B) Workflow rule
C) Fine-tuning activities
D) Scoping option

Solutions: