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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Discovery13%- Gather user requirements and plan design strategy
  • 1. Apply user research methods
  • 2. Identify user personas and their workflows
  • 3. Translate business needs into user-centered goals
Topic 2: Strategy and Governance17%- Define UX strategy and governance
  • 1. Plan UX roadmap and adoption
  • 2. Collaborate with stakeholders and teams
  • 3. Establish design guidelines and standards
Topic 3: Declarative Design27%- Design using Salesforce declarative tools
  • 1. Design navigation and information architecture
  • 2. Use Lightning App Builder and Flow for user experience
  • 3. Optimize page layouts, record types, and views
  • 4. Apply Salesforce Lightning Design System (SLDS)
Topic 4: Testing11%- Validate and test designs
  • 1. Gather feedback and iterate designs
  • 2. Conduct usability testing and heuristic evaluation
  • 3. Measure design success and adoption
Topic 5: Design System Implementation20%- Leverage SLDS and design standards
  • 1. Adapt designs for mobile and different devices
  • 2. Maintain consistency and branding
  • 3. Use SLDS components and tokens
Topic 6: Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Align design with Salesforce best practices
  • 2. Define problem statements and design principles
  • 3. Design for accessibility and inclusivity

Salesforce Certified Platform User Experience Designer Sample Questions:

Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography'

  • A. Component Blueprints
  • B. BEM Naming Classes
  • C. Utility Classes
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

How should a UX designer differentiate between a voice and a tone?

  • A. Voice reflects the character and tone is one's strength
  • B. Voice reflects the expression and the tone is the way one designs
  • C. Voice reflects the personality and tone is the way ones speaks
  • D. Voice reflects the frequency and tone is one's pitch
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style.
Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?

  • A. Service Cloud and Letterhead
  • B. Email Builder and Customer 360
  • C. A Distributed Marketing and Journey Builder
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?

  • A. Utility Bar
  • B. Personalized Navigation Tabs
  • C. Console Navigation
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day?
Choose 3 answers

  • A. Review and work through their list of leads or opportunities.
  • B. Update existing prospect and customer records.
  • C. Log activities such as calls, emails, and notes.
  • D. Create cases from issues.
  • E. Customize and administer Salesforce.
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

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