Exam Name: Salesforce Certified Slack Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design for Slack | - Workspace architecture and design principles - Integration design with Salesforce ecosystem - Channel strategy and governance model | |
| Change Management and Adoption | - Communication and rollout planning - User adoption strategies - Training and enablement planning | |
| Slack Administration and Governance | - Security and compliance controls - Workspace configuration and settings - User lifecycle management | |
| Delivery and Migration | 17% | - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams - Slack delivery best practices |
Salesforce Certified Slack Consultant Sample Questions:
Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?
- A. Leverage a Workflow Builder template to automatically ask teammates to post updates in channel.
- B. Request teammates to share their updates in the project channel.
- C. Use huddles for everyone to join the 9 a.m. meeting and share their updates.
- D. Integrate a project management tool into Slack for teammates to fill out their latest progress prior to the sync.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
Your client is trying to add a custom field for all members to add their favorite dessert in Slack profile.
How would you recommend they set up this field?
- A. In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Publish the changes. - B. In their IDP, add a field "Favorite Dessert". Edit the field to update from SCIM and publish the changes.
- C. In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from SCIM and publish the changes. - D. In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from API and publish the changes.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
What is the most effective way to project manage a team in Slack?
- A. Connect the Jira app to your team channel and ask for weekly updates through the app integration.
- B. Send a check-in template to teammates to respond to on a weekly basis.
- C. During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
- D. Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
Correct Answer: D 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?
- A. Org-wide default channel, optional
- B. Org-wide default channel, required
- C. Org-wide channel, required
- D. Multi-workspace public channel
Correct Answer: B 🗳️
You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?
- A. Your client's executive sponsor
- B. The Slack customer success manager
- C. The Slack admin on your client's engagement team
- D. The Slack account executive
Correct Answer: C 🗳️
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
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