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  • Total Questions: 205
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Target Audience

The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.

Scope

This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:

SectionWeightObjectives
Reporting and Analytics5-10%- Performance analytics for ITSM
  • 1. Dashboard creation
  • 2. Metric definition and KPI setup
  • 3. Real-time reporting capabilities
Asset Management Integration5-10%- Hardware and software asset tracking
  • 1. Asset lifecycle management
  • 2. CI to asset relationship
  • 3. Lease and warranty management
ServiceNow Platform Fundamentals15-20%- ServiceNow architecture and UI navigation
  • 1. Lists, forms, and UI policies
  • 2. Configuration and customization basics
  • 3. Application Navigator and search capabilities
Configuration Management (CMDB)10-15%- CMDB fundamentals
  • 1. Discovery integration
  • 2. CI data quality and reconciliation
  • 3. CI classes and relationships
ITSM Framework and Setup20-25%- ITSM Pro functionality and capabilities
  • 1. Baseline configuration
  • 2. Process activator features
  • 3. ITSM license requirements
- Service catalog and service offerings
  • 1. Workflow editor for catalog items
  • 2. Catalog configuration
  • 3. Variable sets and question blocks
Problem Management10-15%- Problem workflow and states
  • 1. Linking incidents to problems
  • 2. Problem categorization and prioritization
  • 3. Known error database (KEB)
Incident Management15-20%- Incident creation and management
  • 1. Incident states and workflow
  • 2. Assignment rules and escalation
  • 3. SLA configuration and monitoring
- Integration with other processes
  • 1. Change management connection
  • 2. Problem management linkage
  • 3. Knowledge base integration
Service Level Management10-15%- SLA definitions and metrics
  • 1. SLA timers and pause conditions
  • 2. SLA reporting and dashboards
  • 3. SLA configuration in ServiceNow
Knowledge Management5-10%- Knowledge base structure
  • 1. Integration with incidents and problems
  • 2. Search and publication
  • 3. Article types and workflows
Change Management15-20%- Change calendar and planning
  • 1. Change calendar configuration
  • 2. Implementation plan creation
  • 3. Conflict detection
- Change request lifecycle
  • 1. Change models and categories
  • 2. Risk assessment and CAB scheduling
  • 3. Approval workflows and routing

ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) Sample Questions:

変更マネージャーは、変更要求をある状態から別の状態に移動する前に満たす必要がある条件をどこで定義できますか?

  • A. 辞書のオーバーライド
  • B. 州の選択肢
  • C. モデルの状態遷移条件
  • D. 状態条件
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

アンケート管理者が個々のアンケートで定義できるオプションは次のどれですか? (2つお選びください。)

  • A. エンド ユーザーがアンケートの割り当てを拒否できる機能
  • B. 回答を匿名化します
  • C. トリガー条件
  • D. アンケートリマインダー通知の数
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

問題管理プロセスのパフォーマンスを測定する 2 つの効果的な尺度は何ですか?
2 つの答えを選択してください

  • A. SLA に違反した問題の数
  • B. カテゴリ別の SLA 内の問題解決の割合
  • C. 平均問題解決時間
  • D. 優先度および状態別の 30 日より古い問題
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

修正が実施された後、問題レコードが自動的に「解決済み」から「CIosed」に移動しないのはなぜですか?

  • A. 7日後に解決済みの問題をCIosedに自動的に移動するスケジュールされたジョブがあります
  • B. 問題記録を閉じる前に、実装された修正を監視し、根本的な問題が解決されていることを確認するのが良い方法です。
  • C. ITIL4標準に準拠するように設計されています
  • D. CIosed状態はありません。問題レコードは完了に移動されます。
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

データ モデルの観点から見ると、構成管理データベースの基本クラスはどのテーブルですか?

  • A. アセット(資産)
  • B. 設定項目[cmdb_ci]
  • C. 基本構成項目 (cmdb)
  • D. ベースアイテム [cmdb_base_item]
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

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