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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI is suitable for balancing "Hotel occupancy (%)"?

A) Revenue per available capacity unit ($)
B) Retained customers (%)
C) Available capacity (#)
D) Occupancy at full rate (%)

2. Which of the following is a data collection tool?

A) Reminder email
B) Dashboard
C) Data gathering template
D) Scorecard

3. Which metrics are used for calculating "Capacity utilized (%)"?

A) A = Capacity utilized (#); B = Capacity available (#)
B) A = Capacity utilized (%)
C) A = Capacity utilized (#); B = Capacity needed (#)
D) A = Capacity planned (#); B = Capacity (#)

4. Which of the statements below is correct?

A) Performance management can be done well in isolation of performance measurement
B) Performance management is another term for performance measurement (the terms are synonyms)
C) Performance measurement should be done by specialized staff in this area
D) Performance measurement is a subset of performance management

5. Who is responsible for monitoring the achievement of KPI targets?

A) KPI owner
B) Strategy/Performance Manager
C) Report generator
D) Data custodian

Solutions: