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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of agents that the CMS can report on
B) features assigned to each user
C) simultaneous CMS Supervisor logins
D) the number of ACDs that the CMS system can monitor
E) the number of users that can be administered in the CMS

2. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Percent Allocation Distribution
B) Predicted Waft Time
C) Dynamic Queue Position
D) Service Objective

3. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
B) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
C) Tape backup is called CMSADM, while network backup is referred as Maintenance.
D) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content

4. Which program is a custom application on the CMS?

A) Avaya Visual Vectors Client
B) Avaya Supervisor
C) Alarm Origination Manager
D) High Availability Admin Sync

5. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Automatic Call Distribution (ACD)
B) Expert Agent Selection (EAS)
C) Best Service Routing (BSR)
D) Least Occupied Agent (LOA)

Solutions: