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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which hunt group supports Forward Hunt Group Calls?

A) Collective Call Waiting
B) Longest Waiting
C) Collective
D) Sequential

2. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) ''Agent1''cannot be used as a name for a CCR agent.
B) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
C) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
D) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.

3. A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?

A) IP Phones with backup call server
B) VoiceMail Pro with a backup server
C) IP 500v2 with redundant processor
D) IP Office Resiliency License

4. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify from Call Status.
B) Verify that the .bin file is in the Manager folder.
C) Verify from the extension from in the Manager application.
D) Verify the file names from the telephone menu.

5. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us

A) Office Video Softphone
B) Office Phone Manager Pro
C) Office Voice Portal
D) Office Softconsole

Solutions: