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Apple Desktop Service Certification Sample Questions:

1. Which of the following are visual and audible cues of a normal Mac startup sequence. SELECT ALL THAT APPLY

A) Computer beeps three times.
B) Flashing question mark appears on display.
C) Fans turn off.
D) Apple logo appears on display.
E) Startup chime sounds.

2. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Flyback transformer
B) Anode aperture
C) Outer plastic housing
D) Yoke assembly
E) Yoke cable/connector
F) Front of CRT display

3. What is the first step to take if you have an iMac G5 that constantly ejects any CD / DVD that is inserted?

A) Disconnect all peripheral devices, especially the mouse.
B) Replace the optical drive cable.
C) Replace the logic board.
D) Replace the optical drive.

4. "In Apple Hardware Test, what does an error code of ""mem_X/X"" signify?

A) It signifies that memory should be replaced.
B) It signifies that all memory slots are occupied.
C) It signifies that test results have been memorized.
D) It signifies that Apple Hardware Test requires more memory.

5. Which THREE of the following symptoms would be most likely resolved by performing a PMU reset as a first step? SELECT THREE

A) USB and/or FireWire port(s) do not function
B) Computer does not turn on
C) Computer does not sleep / wake from sleep
D) Network / Internet connectivity issues
E) Cursor is unresponsive in Finder

Solutions: