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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true about the duration of the risk mitigation services?

A) Duration of services is based on warranty duration and extensions.
B) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
C) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
D) Duration of services is based on event type, depending on the hardware issue.

2. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Priority Services

3. Which service is part of data and hardware protection?

A) Defective media retention
B) Onsite repair
C) Maintenance kit
D) Printer installation

4. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Business downtime due to equipment failure
B) Saving up to 44% of the time to configure devices
C) Downtime during international business travel
D) Confidential data exposure due to equipment theft
E) Ensuring a recovery time of 134 minutes
F) Reducing the percentage of devices lost in transit

5. What is included in the defective media retention service?

A) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
B) It allows the HP technician repairing the device to keep the defective part.
C) It allows the customer to retain the defective drives that are repaired.
D) It allows the HP technician to use refurbished parts to complete a repair.

Solutions: