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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. What role does the system launchd process serve during system startup?

A) The system launchd process is ultimately responsible for starting every system process. It also manages system initialization and starts the loginwindow process.
B) The master password is used to reset local account passwords.
C) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
D) A Safe Boot is initiated by holding down the Shift key during system startup

2. Review the screenshot of a portion of the Disk Utility application window, and then answer the question below.

Which statement best describes the selected question in the screenshot above?

A) It is one of three file systems on a partition.
B) It is one of three hard disks in a RAID set.
C) It is one of three partitions on a hard disk.
D) It is one of three stripes in a RAID set.

3. What steps should you use when troubleshooting application issues?

A) Gatekeeper can restrict software to Mac App Storeapplications only, or Mac App Store and identified developer applications only (this is the default option), or any application regardless of origin.
B) The four system resource domains are:
User, containing applications and system resources specificto each user account
Local, containing applications and system resourcesavailable to all users on the local Mac
Network (optional), containing applications and systemresources available to any Mac that has an automatednetwork share
System, containing applications and system resourcesrequired to provide basic system functionality
C) General application troubleshooting steps include restarting the application, trying another known working document, trying another user account, checking log files, deleting cache files, replacing preference files, and replacing application resources.
D) The optional firewall settings let you control whether signed applications are automatically allowed through the firewall, control the list of allowed (or denied) applications, and enable stealth mode (which means your Mac won't respond to any unsolicited connections).

4. Holding down the Option key at startup opens Startup Manager, which allows you to temporarily choose another startup disk.

A) Which two methods can be used to automatically connect a network share?
B) What methods can be used to reset a user's lost account password?
C) Which keyboard shortcut is used to Safe Boot OS X?
D) Which keyboard shortcut can be used to temporarily choose another startup disk?

5. An OS X Mountain Lion computer is connected to both an Ethernet and a Wi-Fi network. How can you specify which interface the Mac will use to access the Internet?

A) Use the Set Service Order action to move the preferred interface to the top of the Service Order list.
B) Use Internet Connect to select the preferred interface, and disable the other interface(s).
C) Enter a DNS configuration for the preferred interface, and delete the DNS configuration for the other interface(s).
D) Assign a public IP address to the preferred interface, and a private IP address to the other interface(s).

Solutions: