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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Which of the following is a supported destination for an OS X Mountain Lion installation?

A) ahard disk or SSD without a partition scheme
B) a hard disk or SSD with the MBR partition scheme
C) a hard disk or SSD with the GUID partition scheme
D) a hard disk or SSD with the APM partition scheme

2. A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?

A) Use a Time Machine backup to restore the entire User folder.
B) Delete the application, reinstall it, then try launching it again.
C) Startup from OS X Recovery, open Disk Utility and repair the startup disk.
D) Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.

3. Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?

A) Sharing
B) Network
C) Security & Privacy
D) Mission Control

4. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?

A) Cannot install any application into /Applications.
B) Computer fails to power on.
C) Cannot open one Numbers document. Other Numbers documents open without issue.
D) Cannot complete an OS X Mountain Lion install.

5. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Delete the app and try downloading a fresh copy from the internet.
B) Open the Mac App Store preferences, then change the Application Security settings.
C) Contact the vendor of the app and ask them to send a product registration key.
D) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:

Solutions: