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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is facilitating a critique on a concept for their company's new loyalty program, and they're getting a lot of subjective feedback representing personal opinions.
What is the most common reason for this, assuming good intent from all participants?

A) The critique does not have the night participants in the room; there are too many dominant personalities.
B) The designer has not properly defined the guidelines for the critique session.
C) The non-designers do not have the skills needed to give effective critique on design work.

2. A design team is working on the challenge: "How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?" Which bot metrics should the strategy designer suggest to assess the impact of their work?

A) Human takeover rate
B) Total conversations
C) Customer satisfaction rate

3. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A) User desirability, company viability, and deployment stability
B) Distribution channels, capabilities, and potential partners
C) Business ROI, data analytics, and customer engagement

4. A strategy designer at Cloud Kicks (CK) has crafted a vision for a sustainable future digital commerce strategy, with an emphasis on efficiency for both users and business logistics.
As they design and develop CK*s new mobile app, how should the designer ensure alignment to the vision?

A) Research design patterns applicable to digital commerce and business logistics.
B) Establish KPIs and instill checkpoints in the product development process.
C) Design a usability testing recruit plan that leans heavily on environmentalists.

5. A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users manage their mental health. The company's target audience is young adults aged 18-35.
What externa! factor might impact the strategy for this development?

A) HIPAA regulations
B) Push notifications

Solutions: