Best Preparations of 3313 Exam 2022 ACSS Unlimited 70 Questions
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NEW QUESTION 32
You are in the process of troubleshooting the Contact Center License Manager.
You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?
- A. Contact center Management
- B. server configuration
- C. Access and partition Manager
- D. Multimedia Administration Tool
Answer: C
NEW QUESTION 33
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
- A. Windows Event Viewer\Windows Logs\Security
- B. Windows Event Viewer\Performance\Logs
- C. Windows Event Viewer\Windows Logs\System
- D. Windows Event Viewer\Applications and Services Logs
- E. Windows Event Viewer\Windows Logs\Applications
Answer: D
NEW QUESTION 34
On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?
- A. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log
- B. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
- C. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
- D. C:\Avaya\Logs\CCMS\SipMessages0.log
Answer: A
NEW QUESTION 35
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
- A. Contacts Offered
- B. Contacts Redirected
- C. Contacts Answered
- D. Contacts %Abandoned
Answer: A
NEW QUESTION 36
The SIP CTI link between a SIP-enabled Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.
Which three objectives does secure communication commonly aim to achieve? (Choose three.)
- A. Integrity
- B. Private Key
- C. Public Key
- D. Confidentiality
- E. Authorization
Answer: A,D,E
NEW QUESTION 37
Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.
To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?
- A. rtrtrace
- B. icertdtrace
- C. mCast.exe
- D. mRcv.exe
Answer: D
Explanation:
Explanation
Test the RSM service using the Multicast Receive utility (mRcv.exe), if you are having problems with real-time displays. The mRcv.exe utility displays statistical information according to the settings specified in a configuration tool called mRcv.ini.
https://downloads.avaya.com/css/P8/documents/100093298
NEW QUESTION 38
Avaya recommends that audio played by the Avaya Aura Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)
- A. 16-bit
- B. Multiple channels
- C. WAV PCM files
- D. Single channel
Answer: A,D
Explanation:
Explanation
https://support.avaya.com/resources/sites/AVAYA/content/live/SOLUTIONS/307000/SOLN307565/en_US/Imp
NEW QUESTION 39
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)
- A. CCMS_ASM message logs
- B. AAMS SIP message logs
- C. Network SIP message logs
- D. CCMS SIP message logs
Answer: B,D
NEW QUESTION 40
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
- B. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- C. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
- D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
Answer: D
NEW QUESTION 41
Trace Control is utility used to manager traces for the Contact Center servers.
Which three statements regarding for the Trace Control Utility are true? (Choose three.)
- A. The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.
- B. The Trace Control Utility can be accessed from windows > Apps > TraceControl.
- C. The Trace Control Utility provides the ability to save trace settings in a .doc format.
- D. Logging is controlled with the trace Control Utility.
Answer: B,C,D
NEW QUESTION 42
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?
- A. The call is removed from the utility but will remain on the Real-Time Display Report.
- B. The call is disconnected and you must refresh the real-time Display Report.
- C. The call is removed from the Real-Time Display Report and the call is disconnected.
- D. The call is remove from the utility and from the real -time Display report.
Answer: B
NEW QUESTION 43
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. Session Manager (Voice inbound proxy)
- B. APS server (Presence proxy)
- C. Communication Manager (voice inbound proxy)
- D. Application Enablement services (CTI proxy)
Answer: A,D
NEW QUESTION 44
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
- A. 85%
- B. 90%
- C. 95%
- D. 80%
Answer: B
NEW QUESTION 45
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
- A. SIP Gateway
- B. SIP Redirect Server
- C. SIP Gateway Manager
- D. Back-to-Back User Agent (B2BUA)
Answer: A
NEW QUESTION 46
A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.
On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs?
(Choose three.)
- A. CSTA/TR87 Call ID
- B. SIP Call Log ID
- C. Customer Phone Number
- D. SIP URI
Answer: A,B,C
NEW QUESTION 47
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. Avaya Aura Media server (AAMS) addresses
- B. CSTA/TR87 Call ID
- C. Customer telephone number
- D. AACC CDN
Answer: A,B,C
NEW QUESTION 48
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- B. Avaya Aura Contact Center Overview and Specification
- C. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
- D. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
Answer: A
NEW QUESTION 49
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