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As a Cisco Renewals Manager, you will be responsible for managing the entire renewal process for Cisco customers, including contract negotiations, pricing strategies, and customer communications. This role requires a strong understanding of Cisco’s product portfolio and the ability to effectively communicate the value of Cisco’s products and services to customers.
NEW QUESTION # 57
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?
- A. Propose to migrate to perpetual model.
- B. Prepare a Partner Branded Managed Service deal.
- C. Ask Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan.
- D. Suggest as implied discount DSA with the total of licenses from each product Cisco One and Webex.
Answer: C
NEW QUESTION # 58
Which licensing model is the most complex for a customer to manage?
- A. Subscription
- B. A La Carte
- C. Enterprise agreement
- D. Managed service agreement
Answer: B
Explanation:
La Carte licensing model is the most complex for a customer to manage because it requires the customer to purchase and activate individual licenses for each product and feature they want to use. This can result in a large number of licenses to track and renew, as well as compatibility issues between different products and versions. A La Carte licensing also does not provide the benefits of Cisco's Software Buying Programs, such as financial predictability, access to incentives, and subscription co-termination1.
NEW QUESTION # 59
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. set up billing
- B. view and manage their contracts
- C. download hardware, software and services datasheets
- D. order new services
- E. change Customer Address
Answer: B,E
NEW QUESTION # 60
Which statement regarding which tools can be added as value to customer and partners is invalid?
- A. Trusted Data Source for Hardware Refresh and Software renewal insights
- B. help manage Discounts for Quoting
- C. gain insight into new and unique business prospects for your customers and expand sales potential
- D. Adopt on Scores which provide insight into how well customers are utilizing service and software they purchase
Answer: B
NEW QUESTION # 61
Which statement best describes an Ask the Expert session?
- A. A pre-recorded webinar from an expert
- B. A 24-7 phone line providing expert advice
- C. A hosted educational webinar with live expert Q and A
- D. A one on one coaching engagement covering specific use cases
Answer: D
NEW QUESTION # 62
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. set up billing
- B. view and manage their contracts
- C. download hardware, software and services datasheets
- D. order new services
- E. change Customer Address
Answer: B,E
Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
* Change Customer Address: This allows the user to update the customer address information for a quote or an order.
* View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.
References: 5: CCW-R User Guide - Cisco
NEW QUESTION # 63
Which area of the success plan is the renewal manager responsible?
- A. Success plan hypothesis
- B. Barriers predicted
- C. Adoption barriers overcome
- D. Solution renewal
Answer: D
NEW QUESTION # 64
Which statement best summarizes the intended outcome of the Success Plan?
- A. provide scheduling for resolving customer qual y issues
- B. development of a customer-centric view for achieving value from their portfolio
- C. generate financial data that indicates a customer's propensity to renew
- D. grow incremental annual recurring revenue
Answer: B
Explanation:
the Success Plan is:
A document that outlines the customer's goals, challenges, desired outcomes, and success metrics A collaborative effort between Cisco, partners, and customers to align on the customer's vision and strategy A roadmap that guides the customer through the lifecycle stages of plan, build, adopt, and renew A development of a customer-centric view for achieving value from their portfolio
NEW QUESTION # 65
Which statement best summarizes the intended outcome of the Success Plan?
- A. Generate financial data that indicates a customer's propensity to renew
- B. Provide scheduling for resolving customer qual y issues
- C. Development of a customer-centric view for achieving value from their portfolio
- D. Grow incremental annual recurring revenue
Answer: C
NEW QUESTION # 66
Which success indicator for a Renewals Manager is valid?
- A. increased deployment of licenses
- B. stabilized customer satisfaction scores
- C. on-time renewal
- D. new product introductions
Answer: C
Explanation:
A success indicator for a Renewals Manager that is valid is on-time renewal. On-time renewal measures the percentage of customers who renew their contracts with Cisco before or on the expiration date. On-time renewal reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. On-time renewal also reduces the risk of losing customers to competitors or alternative solutions. On-time renewal is calculated by dividing the number of customers who renew on time by the number of customers who are eligible to renew in a given period. On-time renewal is different from other metrics such as increased deployment of licenses, stabilized customer satisfaction scores, or new product introductions, which are not directly related to the Renewals Manager's role or performance.
NEW QUESTION # 67
What is the Customer Success Plan?
- A. internal-only document that captures all account activities
- B. tool for reporting TAC cases to management
- C. living repository that gathers key information, action plan, health measurement and KPIs into one actionable document
- D. document capturing a comprehensive view of all customer health scores
Answer: C
NEW QUESTION # 68
Which value should a customer expect from purchasing Success Tracks?
- A. 24/7 onsite resource for troubleshooting
- B. discounts on additional licenses
- C. expert guidance and dedicated support
- D. access to information about competitors
Answer: C
NEW QUESTION # 69
What is the first recommended action for a Renewals Manager?
- A. Meet the customer and perform a renewals diagnosis.
- B. Review the customer history and goals with Cisco and partner resources.
- C. Download contract data and independently develop a renewals strategy.
- D. Schedule a meeting with the customer to negotiate contract terms.
Answer: B
NEW QUESTION # 70
Which action can a Renewals Manager take to drive value in the account?
- A. Align partners on training.
- B. Removing adopt on barriers.
- C. Def ne the account forecast.
- D. Manage and mitigate renewal risk.
Answer: D
NEW QUESTION # 71
What is the main purpose of CCW-R?
- A. To allow customers and partners to renew software subscriptions and service contracts from one tool
- B. To allow customers and partners to download renewal data
- C. To capture partner and customer billing preferences
- D. To factor customer ATR,upsell and attrition
Answer: A
NEW QUESTION # 72
Which discussion point helps upsell a customer?
- A. Focus on what the customer already has covered on the network.
- B. Focus on how much it will cost the customer.
- C. Discuss changes in the network and identify any uncovered additions to the network.
- D. Discuss your priorities and why you need the sale.
Answer: C
NEW QUESTION # 73
Which approach should be applied when an opportunity is available to renew?
- A. barriers-led approach
- B. product-led approach
- C. solutions-led approach
- D. reward-led approach
Answer: C
NEW QUESTION # 74
Which group of products are enterprise networking products?
- A. WAN, LAN, Wireless
- B. Salesforce, Box, AWS
- C. Routing, Switching, Access Points
- D. iWAN, Viptela, Meraki
Answer: A
NEW QUESTION # 75
What does TPV means ?
- A. Total Product Value
- B. Total Partner Value
- C. Total Partner View
- D. Telepresence Vlue
Answer: C
NEW QUESTION # 76
A customer has many a la carte Enterprise Networking licenses and many Webex users. The customer wants to grow both groups and needs a compelling and simplified proposal. Which Cisco offer should be suggested to the customer?
- A. prepare a partner-branded managed service deal
- B. propose to migrate to a perpetual model
- C. provide a discount for Enterprise Networking and Webex licenses
- D. position an Enterprise Agreement
Answer: D
NEW QUESTION # 77
Which services are contained in the CX portfolio?
- A. Support Services and Business Critical Services
- B. Support Services, Business Critical Services and Professional Services
- C. Support Services, Business Critical Services, Professional Services and Managed Services
- D. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
Answer: D
NEW QUESTION # 78
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Cisco 700-805 (Cisco Renewals Manager) Certification Exam is a credential that validates an individual's expertise in managing the renewal of Cisco products and services. Cisco Renewals Manager certification exam is designed for professionals who are responsible for managing the renewal process of Cisco products and services within an organization. It is ideal for those who want to demonstrate their skills in managing and maintaining Cisco customer relationships, as well as their knowledge in Cisco's product and service offerings.
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